Customer Service Supervisor

Transdev•Oakland, CA

3d•$30

About The Position

At Transdev, we have built a strong culture of safety, professionalism, and commitment to Diversity, Equity, and Inclusion (DEI). We expect all team members to champion our Company standards of conduct while fostering an inclusive and collaborative work environment. Transdev is looking for a Customer Service Supervisor who is responsible for supervision of customer service representatives, training of new hires, identifying training opportunities, writing performance evaluations, and dealing with and resolving escalated situations. Chiefly, this position is responsible for ensuring the entirety of the customer service department is meeting all desired service levels. As a Customer Service Supervisor, you will not only help drive operational excellence but also contribute to meaningful advancements in transportation that impact our community. Transdev is proud to offer: $30.00/hour to start Attractive benefits package, including 401(k) with company contribution, medical, dental and vision. Paid time off & vacation.

Requirements

Possess a high school diploma or equivalent.
Experience working with the elderly or persons with disabilities preferred.
Possess the ability to work with customers and co-workers with diverse ethnic backgrounds and disabilities.
Experience using a personal computer is a must.
Have proficient English skills both verbally and in written form.
Must be organized and focused.
Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
Successfully pass a pre-employment drug screen.