Customer Service Supervisor

Goodwill of Southern Nevada•Winchester, NV

6d•$15•Onsite

About The Position

The Customer Service Supervisor assists store management in the front-end operations of the store to maximize collections, production, sales, salvage, and customer service.

Requirements

High school/ GED completion preferred.
Minimum of 1 year retail experience.
Must be able to continuously perform repetitive work, at a set pace.
Must possess strong interpersonal skills with excellent communication skills.
Exhibits a high level of integrity and business ethics.
Exhibits a high level of adaptability and flexibility.

Nice To Haves

Bilingual a plus.

Responsibilities

Maximizes sales performance through proper rotation, display, signage, and inventory of processed merchandise.
Meets or exceeds sales goals on a consistent basis.
Participates in interviewing candidates for entry level retail roles.
Ensures that quality customer service is presented and provided by employees in a timely and courteous manner to all customers, donors, and other employees.
Ensures training and merchandising guidelines are followed.
Contributes input to and assists in administering associate evaluations.
Interfaces with the POS (Point of Sale) system and provides feedback to the IT team as necessary and assists in the roll out of updates and modifications.
Completes order fulfillments daily and backs up the Production Manager if needed.
Completes any other assignments designated by the management team.
Ensures that the store and surrounding premises are kept clean and free of safety hazards.
Ensures that safety procedures are understood and followed by all store employees.
Ensures that asset protection matters are reported and investigated accurately and in a timely manner.
Ensures proper operation of security and safety systems including, but not limited to: door locks, alarms, office door, bank deposits, refunds, safe, incident reports, fire extinguishers and cash handling procedures.
Ensures proper cash handling including enforcement of cash register procedures and submission of required fields.
Assists in any other projects as determined by management.