Customer Service Supervisor

MABREY BANK • Bixby, OK

3d • Onsite

About The Position

As our Customer Service Supervisor, you will provide leadership, mentoring, and motivation to the Customer Service team to ensure exceptional customer experiences. The incumbent will thrive in fast-moving environments with the ability to demonstrate strong judgement in setting priorities and investing in the team.
This is a full-time position. Usual days and hours are Monday through Friday, 40 hours per week scheduled at the manager’s discretion. Hours vary depending on business needs.

Requirements

• High School Diploma or GED.
• Five-plus years of banking experience.
• Two-plus years of supervisory experience.
• Extensive knowledge of banking regulations, such as Reg E, Reg CC, etc.
• Flexible and able to manage multiple priorities.
• Analytical and problem-solving skills.
• Excellent interpersonal, verbal, and written communication skills.

Responsibilities

• Provide day-to-day leadership that correlates with the Bank’s Vision and Mission Statements.
• Oversee and monitor various ATM/Debit Card duties.
• Provide support and monitor Internet Banking products.
• Supplement staff in the absence of department personnel.

Benefits

• Commitment to community investment and engagement.
• Family owned and locally operated.
• Dedication to team member learning and development.
• Visible leadership with a commitment to service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 51-100 employees