Customer Service Supervisor

IntrepidGS

12d • Onsite

About The Position

As the Customer Service Supervisor, you will lead and manage our customer service operations at Al Udeid Air Base. The ideal candidate will have a strong background in inventory control, business operations, and logistics, combined with exceptional leadership and communication skills. This role is critical in ensuring efficient service delivery, maintaining operational standards, and supporting mission readiness. ESSENTIAL JOB FUNCTIONS: • Supervise and lead the customer service team, providing guidance, training, and performance management. • Oversee and implement inventory control procedures to ensure accurate tracking, storage, and distribution of materials and supplies. • Manage day-to-day business operations, including workflow optimization, reporting, and adherence to organizational policies. • Coordinate with logistics teams to ensure timely and accurate delivery of supplies and services. • Resolve escalated customer service issues promptly and professionally. • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement. • Ensure compliance with all safety, security, and operational protocols specific to the Air Base environment. • Develop and implement process improvements to enhance operational efficiency and customer satisfaction. EDUCATION & EXPERIENCE: • High School diploma or equivalent • Minimum of 5 years of experience in inventory control, business operations, or logistics, with at least 2 years in a supervisory or leadership role. • Strong knowledge of inventory management systems, operational procedures, and supply chain processes. • Proficiency with Microsoft Office Suite and inventory management software. ADDITIONAL REQUIREMENTS: • Must possess a valid U.S. Driver’s License • Possess a valid U.S. Passport (preferred) • Must be able to meet all current USCENTCOM Deployment Policy Requirements, as outlined in the USCENTCOM APR 23 MOD EIGHTEEN TO USCENTCOM INDIVIDUAL AND INDIVIDUAL-UNIT DEPLOYMENT POLICY • Able to obtain and maintain a valid Residency Visa for Qatar • Must be able to work in extreme environmental conditions including dust and high temperatures. • Must be able to endure long hours, exposure to weather and hazardous conditions. TRAVEL: 100%, in deployed location. SECURITY CLEARANCE: Must have and maintain a DoD Secret Clearance. Intrepid Acquisition Holdings, LLC www.intrepidgs.com Intrepid Acquisition Holdings, LLC. (IAH), is a leading provider of global-scale logistics, facilities management, and advanced professional and technical services. IAH provides a broad spectrum of services and solutions to U.S. and international government agencies, and organizations. As a world-class leader in providing seasoned program management, IAH leverages and integrates its capabilities to provide safe, innovative, and reliable solutions to meet customers' diverse and complex challenges. Intrepid Acquisition Holdings, LLC. (“IAH” and/or “Company”) and its affiliates, including but not limited to IAP World Services, Inc., Readiness Management Support L.C., JPATS Logistics Services, LLC., and subsidiaries is an EOE, including disability/vets. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. At Intrepid Global Solutions, we lead the way in mission-critical support where others can not or will not. With over 65 years of expertise supporting defense and national security missions, Intrepid Global Solutions excels in contingency operations, air traffic management, logistics, facilities management, information technology, and engineering services. Operating across 110+ locations in 27 countries, we are renowned for navigating the most challenging environments. Certified in ISO and NIST standards, we provide reliable, mission-critical solutions to both U.S. and international government agencies, ensuring success in every global mission. Unrivaled Commitment. Global Solutions.

Requirements

• High School diploma or equivalent
• Minimum of 5 years of experience in inventory control, business operations, or logistics, with at least 2 years in a supervisory or leadership role.
• Strong knowledge of inventory management systems, operational procedures, and supply chain processes.
• Proficiency with Microsoft Office Suite and inventory management software.
• Must possess a valid U.S. Driver’s License
• Must be able to meet all current USCENTCOM Deployment Policy Requirements, as outlined in the USCENTCOM APR 23 MOD EIGHTEEN TO USCENTCOM INDIVIDUAL AND INDIVIDUAL-UNIT DEPLOYMENT POLICY
• Able to obtain and maintain a valid Residency Visa for Qatar
• Must be able to work in extreme environmental conditions including dust and high temperatures.
• Must be able to endure long hours, exposure to weather and hazardous conditions.
• Must have and maintain a DoD Secret Clearance.

Nice To Haves

• Possess a valid U.S. Passport (preferred)

Responsibilities

• Supervise and lead the customer service team, providing guidance, training, and performance management.
• Oversee and implement inventory control procedures to ensure accurate tracking, storage, and distribution of materials and supplies.
• Manage day-to-day business operations, including workflow optimization, reporting, and adherence to organizational policies.
• Coordinate with logistics teams to ensure timely and accurate delivery of supplies and services.
• Resolve escalated customer service issues promptly and professionally.
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
• Ensure compliance with all safety, security, and operational protocols specific to the Air Base environment.
• Develop and implement process improvements to enhance operational efficiency and customer satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED