Customer Service Supervisor

Hubbard-Hall, Inc. • Waterbury, CT

7d • Onsite

About The Position

Customer Service Supervisor Location: Waterbury At Hubbard-Hall Inc., we’ve been helping manufacturers get better results with less chemistry, cost, and complexity for more than 175 years. Headquartered in Connecticut with manufacturing in South Carolina and Michigan, we combine hands-on tank-side expertise with best-in-class logistics. We’re proud of our history—and excited about our future. Now, we’re looking for a Customer Experience Supervisor to lead our Customer Experience team and ensure every interaction exceeds expectations. If you thrive on problem solving, building strong relationships, and making processes smoother for both customers and colleagues, this role is for you.

Requirements

• At least 5 years of customer service experience, with time spent as a Customer Service Representative.
• A proven ability to supervise, coach, and develop team members.
• Strong problem-solving skills and the ability to investigate and resolve customer issues with empathy and efficiency.
• Comfort working with cross-functional teams and balancing multiple priorities.
• Familiarity with ERP/CRM systems and willingness to continue growing technical skills.
• A collaborative, customer-first mindset with a drive for continuous improvement.

Responsibilities

• Lead, mentor, and support the Customer Experience team to deliver timely, accurate, and professional service.
• Partner with sales, purchasing, production, and logistics teams to ensure seamless communication and customer satisfaction.
• Monitor orders, forecasts, surveys, and service data to anticipate customer needs and resolve issues quickly.
• Communicate proactively with customers about changes, delays, or concerns—always working toward a solution that leaves them satisfied.
• Oversee order processing, billing, returns, credits, and e-commerce accounts.
• Develop and train team members to continuously improve skills, processes, and use of company systems.
• Contribute to standardized policies and procedures that drive efficiency and consistency across the company.
• Support ISO and Responsible Distribution Quality Management Systems by recommending improvements, verifying solutions, and maintaining records.
• Jump in where needed—whether that’s covering customer experience duties at other locations or organizing site events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees