Customer Service Supervisor
About The Position
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You’ll work side-by-side with peer supervisors and store leaders to deliver excellent customer service, boost sales, and keep the store safe, organized and fully stocked. What You’ll Do: Deliver outstanding customer service and resolve inquiries promptly. Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training. Lead, motivate, and train Associates to drive sales and performance during shift. Ensure consistent execution of customer service programs, policies, and store technology components. Manage cash processes, inventory, vendor check-ins, and store safety. Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.
Requirements
- High School Diploma or GED equivalent
- Must be 18+ years old with reliable transportation
- Flexible availability to work various shifts, including weekends, and holidays, to meet business needs
- Strong customer service, relationship-building, and communication skills
Nice To Haves
- Supervisory experience, ideally in retail or food service environments, is a plus
Responsibilities
- Deliver outstanding customer service and resolve inquiries promptly.
- Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
- Lead, motivate, and train Associates to drive sales and performance during shift.
- Ensure consistent execution of customer service programs, policies, and store technology components.
- Manage cash processes, inventory, vendor check-ins, and store safety.
- Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.
Benefits
- We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally.
- At Wawa, extensive benefits are available to Wawa Associates. These include medical, dental, vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, store discounts, paid time off, paid parental leave, and access to additional benefit and wellness programs.
- Associates in this position have an exciting opportunity to opt into a 4-day work week, providing more time to balance what matters outside of work.
- Associates in this position will receive a $2.00 shift differential for hours worked between 12am-6am.
- Employee Stock Ownership Plan (ESOP)
- Tuition Reimbursement
- 401(k) Plan
- Medical/Dental/Prescription Coverage
- Flexible Spending Accounts (Health Care & Dependent Care)
- Employee Assistance & Wellness Programs
- Employee Credit Union
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
