Customer Service Supervisor

Taylor Communications • Dayton, OH

1d

About The Position

Taylor Corporation is looking for a C u s t omer S er v i ce S u p er v i s o r to join the team in Dayton, OH . A s a Customer Service Supervisor , y ou p l ay an i nt e g r al p a r t i n m e e t i n g a l l company g o al s: G u a r a n t ee s a t i s f a c t i on a nd v a l ue f o r o ur cust o m e r s. C o n tr i b u t e t o a w o r k e n v i r o n m e n t t h a t f o s t e r s p r i de i n be i ng p a r t o f a w i n n i ng t e a m C o n tr i b u t e t o t he c o m p a n y ’ s g o al s o f ac hi e v i ng c ost e ff i c i e n c i es by m a i n t a i n i ng h i g h producti v i t y a n d q u a li t y s t a n d a r d s . Y ou are r es p o n s i b l e f or s u p p o rt i n g t he company v i s i on a n d m i ss i o n . T h i s p os i t i on r e q u i res t a c t , se n s i t i v i t y , a n d p r o f e s s i o n a li s m , b ec a u se y ou w il l be i n con t a ct w i t h cu rr e n t a n d p r os p ecti v e cust o m er s , y ou are i n a s tr o n g pos i t i on t o i n f l u e n ce t h ei r s a t i s f a c t i on a n d o u r c o m p a ny prosper i t y.

Requirements

• D oc u m e n t m a n a g e m e n t , m a r k eti n g, t ec h n ol o g y or g r o w t h in d ust r y e x p e r i e n ce
• R o b ust p r es e nt a t i on s k ill s a n d bus i n e ss pr e se n ce
• S tr o n g l e a d e r sh i p, co mm u ni cati o n, a n d o r g a ni z ati o n a l s k ill s
• E x ce l l e n t M S O f f i ce S o f t w are s k ill s ; S a l e s f orc e . c om e x p e r i e n ce des i r ed
• A d v a n ced compu t e r e x p e r i e n ce and ab ili t y t o i m p l ement m u l t i p l e n e w t ec h n ol o g i es.

Nice To Haves

• 4 y e a r U n i v ersity D e g r ee i n Bus i n e ss o r o t h e r r e l a t ed f i e l d o r 10+ y e a r s o f cust o m er s er v i ce or sa l es e x p e r i e n ce
• 6+ y e a r s p r o j ect m a n a g e m e n t e x p e r i e n ce

Responsibilities

• M ot i v ate, co a ch a n d l e ad a t e a m o f 5 – 9 m e m b e r s t o d eli v er a cons i s t e n t , e x ce p t i o n al cust o m er e x p e r i e n ce e v ery t i m e .
• R ecru i t , h i r e, t r a i n, co n s i s t e n t l y co a ch a nd r eta i n t e a m m em b ers
• E ns u r e Key P e r f o r m a n c e I n di cat o r s a n d e x p e c t a t i o n s are m e t .
• M a n a g e e f f i c i e n cy by s t a ff i n g c u s t o m er ser v i ce t o m e e t t he f l u c t u a t i o n s i n c usto m er d e m a n ds and pr o gr a m s.
• M a i nta i n p r o f ess i o n a l , p r o a c t i v e and e ff ec t i v e c o mm u ni c a t i on w h il e sha r p e n i ng s i m il ar s k ill s w i t h i n t he t e a m .
• O w n and e l e v ate t he cu s t om e r e x p e r i e n ce r e g ard l ess o f i ssue o r so u r c e .
• Di r ect a n d co o r di n a t e a c ti v i t i es concerned w i t h t h e oper a t i on o f cu s t om er ser v i ce w i t h i n t he c o m p a ny g u i d eli n es a n d p o li c i es
• H e l p c r e a t e acti o n p l a n s t o op e r ati o n ali z e co m p a ny g o al s a n d o b j e c t i v es.
• S et pri o r i t i es, t r a c k a c t i v i t y , m a n a g e w o r k f l o w , i d e nt i f y o p p o rt u ni t i es and h e l p a ll oc a t e r es o urces t o m e e t cu s t o m er d e a dli n es a n d bu il d s tr o n g bus i n e ss r e l ati o n s h i ps.
• F o s t er a c u s t o m er- f oc u sed t e a m o f d r i v en i n di v i d u al s w i t h an e y e f or co n t i n u o u s i m pro v ement a n d r a i s i ng o u r l e v el of ser v i ce.
• H e l p t he t e a m i m p l ement c h a n g e and m a n a g e t hro u g h i t as n e e d e d .
• H e l p t e a m s un d e r s t a n d a n d t he cu s t om er a rt i cu l ate t h ei r n e e ds .
• D e v e l op t e a m s’ a bili t y t o e f f e c ti v e l y present a n d d i scuss t he p r o d u c t s a n d s er v i ces o f t he company t o cus t om e r s i n a w ay t h a t co n v e y s an i m a g e o f q u ali t y , i n t e g r i t y , a n d sup e r i or u n d e r s t a n di n g a n d de liv ery o f c u s t om er n e e ds .
• A ct as a c o a ch and m e nt or t o m emb e r s o f t he t e a m a n d c r o s s - f u n c t i o n al p ar t n e rs .
• C o n t i n u e t o sh a r p e n s k ill s a n d d r i v e pe r so n al g r ow t h w h il e a i di ng othe r s t o do t he s a m e .
• Lead comp l ex cu s t om er a n d co m p a n y - f oc u sed p r o j ec t s a n d d eli v er a b l es.
• B e a v a il a bl e t o supp o r t y o u r cu s t o m ers a n d t he t e am.

Benefits

• choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees