Customer Service Supervisor

Wawa • Wayne, NJ

14h • $23 - $31

About The Position

As a Customer Service Supervisor (CSS) , you are a motivated leader who plays a key role in supporting store operations . You’ll work side-by-side with peer supervisors and store leaders to deliver excellent customer service, boost sales, and keep the store safe, organized and fully stocked .

Requirements

• High School Diploma or GED equivalent
• Must be 18+ years old with reliable transportation
• Flexible availability to work various shifts , including weekends, and holidays, to meet business needs
• Supervisory experience, ideally in retail or food service environment s, is a plus
• Strong customer service, relationship-building, and communication skills

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, A ssociate retention and training.
• Lead, motivate, and train A ssociates to drive sales and performance during shift .
• Ensure consistent execution of customer service programs , policies , and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need .

Benefits

• medical
• dental
• vision and mental health benefits
• ESOP (Employee Stock Ownership Plan)
• 401(k) + matching
• Education Assistance Program
• store discounts
• paid time off
• paid parental leave
• access to additional benefit and wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED