Customer Service Supervisor

Wawa, Inc. • Williamsburg, VA

45d • $21 - $28

About The Position

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You'll work side-by-side with peer supervisors and store leaders to deliver excellent customer service, boost sales, and keep the store safe, organized and fully stocked.

Requirements

• High School Diploma or GED equivalent
• Must be 18+ years old with reliable transportation
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs
• Strong customer service, relationship-building, and communication skills

Nice To Haves

• Supervisory experience, ideally in retail or food service environments, is a plus

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Benefits

• We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally.
• At Wawa, extensive benefits are available to Wawa Associates. These include medical/dental vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, paid parental leave, store discounts, paid time off, flexible schedules and access to other benefit and wellness programs.
• Eligibility for Wawa Benefits is defined under the terms of the plan(s)
• Associates in this position have an exciting opportunity to opt into a 4-day work week, providing more time to balance what matters outside of work.
• The hourly range for this position is $21.00 - $28.30 and is commensurate with position, experience and location. Associates in this position will receive a $2.00 shift differential for hours worked between 12am-6am.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Gasoline Stations and Fuel Dealers
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees