Customer Service Supervisor

Hoshizaki America • Lewis Center, OH

64d

About The Position

Customer Service Supervisor, manages and oversees a team of customer service representatives within the organization. The primary role is to ensure that the customer service team delivers excellent service to customers, resolves their inquiries, issues, and maintains a high level of customer satisfaction.

Requirements

• High School Diploma or Equivalent
• Prior customer experience and leadership is a must.
• Strong leadership, communication, and interpersonal skills
• Experienced in Microsoft Office products as well as MRP/ERP systems.
• Effective time management and organizational skills
• Ability to assess situations, identify root causes, and implement effective solutions.
• A deep understanding of the importance of customer satisfaction and the ability to instill a customer-focused culture within the team.

Responsibilities

• Responsible for training and leading a team of customer service representatives.
• Ensure that the team is well-equipped to handle customer inquiries effectively.
• Handle escalated customer issues that cannot be resolved by front-line representatives.
• Provide ongoing training and development opportunities to team members to keep them up to date with product knowledge, customer service best practices, and communication skills.
• Ensure that team members adhere to company policies and procedures.
• Setting performance goals and expectations for the team.
• Collaborate with other departments to implement process improvements.
• Serve as a point of contact between the customer service team and upper management.
• Promoting a positive work environment and fostering team morale.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees