Customer Service Supervisor

Piedmont Airlines • Fresno, CA

19h • Onsite

About The Position

Piedmont Airlines is seeking a motivated, reliable leader to join their team as a Customer Service Supervisor. The primary responsibility of this position is to manage the operational activities of the department in accordance with established policies and procedures. The successful candidate will possess excellent organizational skills, the ability to multitask, and the capability to collaborate effectively with all levels of management and support staff. This role offers opportunities for growth within a team that values hard work and mutual support, delivering industry-leading service to customers and airline partners.

Requirements

• Excellent organizational skills and ability to multi-task
• Ability to work independently, set and meet own deadlines
• Ability to work well with all levels of management and support staff
• Able to defuse conflicts among team members
• Familiarity with Microsoft Office Suite
• Prior experience with internal controls processes for accountable items
• Ability to work a flexible schedule
• Clear driving record
• 10-year Criminal History Records Check
• Drug screen as required
• Proof of high school or GED completion
• Minimum 18 years of age

Nice To Haves

• Previous airline management experience
• Current Piedmont employee with a minimum six months of service
• Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents
• Extensive knowledge of QIK
• Bachelor’s Degree in Aviation, Business, or related field

Responsibilities

• Coach and provide career development to the team
• Correct non-compliant behavior and impose disciplinary action as required
• Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines
• Manage the operational activities of the department in accordance with established policies and procedures
• Manage a staff of team members with varied duties
• Administrative duties, including daily/weekly/monthly reports
• Maximize operational performance for the station by adjusting to changes in operational conditions and proactively solving problems
• Supervise, direct, and monitor personnel in the completion of their duties; adjust as necessary to ensure on-time performance and quality customer service
• Drive motorized equipment
• Provide support when employee absence affects the operation

Benefits

• Paid training
• Holiday pay
• 401(k)
• Vacation
• Family travel on the American Airlines network
• Medical
• Dental
• Bonuses awarded in accordance with company policies and applicable criteria

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees