Customer Service Supervisor
About The Position
TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!" Position Overview Supervises associates engaged in handling inbound and/or outbound customer service calls remotely or onsite. Ensures that all policies and procedures adhered to and call standards are met. Handles and resolves escalated customer complaints and issues. Provides training and feedback to customer service representatives.
Requirements
- Associate's degree and 3+ years of customer service or related experience required, or an equivalent combination of education and experience.
- 1-2 years of supervisory or management experience required.
- Knowledge of customer service practices and processes
- Supervisory management and leadership skills, including coaching and performance management
- Organizational and process management and leadership skills
- Written and verbal communication skills, including delivering presentations
- Business process analysis skills
- Attention to detail and analytical skills
- Ability to operate independently and collaboratively within a team
- Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
- Ability to speak, read and write fluently in English is required.
- You MUST BE physically located in the United States while performing this job.
Responsibilities
- Monitor activities of associates as needed to ensure maximum efficiency of the team.
- Ensures that all policies and procedures are adhered to and call standards are met.
- Handles and resolves escalated customer complaints and issues
- Ensure adherence to work schedule.
- Provides coaching and call support to associates.
- Evaluates staff performance administers disciplinary actions consistent with company policy.
- Interviews and hires customer service associates.
- May travel on business for meetings or events as needed.
Benefits
- Medical/Dental/Vision insurance
- Company-matching 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Administrative and Support Services
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
