Customer Service Supervisor
About The Position
Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!
Requirements
- Bachelor's Degree in Communication, Business Administration or equivalent degree/experience
- 3+ years of leadership experience in a fast paced environment
- 2+ years of customer service, call center, healthcare, pharmacy or other relevant experience
- Strong leadership; ability to provide critical and on-time feedback and coaching to team members and business partners
- Ability to leverage data to make crucial decisions independently
- Strong problem solving skills, especially when working with ambiguous information
- Attention to detail with a knack for precision and organization
- Confident, patient, respectful, and a clear communicator
- Onsite role in Robinson Township, Pittsburgh
Responsibilities
- Manage a growing team of Patient Support Specialists and assist with the day-to-day operations of the Patient Support team to ensure operational excellence and adherence to SLAs
- Review and analyze team and individual Specialists' performance data to meet and exceed structured performance targets across the team
- Collaborate with cross functional stakeholders on the implementation of company and department initiatives to drive operational improvements & productivity gains to support business and linear team growth
- Manage the queue, backlogs and workflows of the Patient Support team and make tradeoffs to optimize performance
- Leverage customer insights and expertise to identify workflow and process improvements to optimize the overall customer experience
- Leverage your business expertise and use discretion to resolve complex and ambiguous escalations from Patient Success team
- Foster a collaborative, cohesive, and enjoyable team dynamic
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Publishing Industries
Number of Employees
501-1,000 employees
