CUSTOMER SERVICE SUPERVISOR

Goodman Manufacturing • Lawrenceville, GA

387d

About The Position

Daikin Comfort Technologies Distribution, Inc., is seeking a professional, skilled individual for our HVAC Customer Service Supervisor position for our branch operations group located at our Lawrenceville, GA branch. The CS Supervisor ensures customer service within the branch operates to company standards. Provides leadership, training and guidance among the CSRs and clerks at the branch in order to provide exceptional customer service and safe work practices. This includes ensuring the branch store meets inventory plans, processes are followed including sales, warranties, shipping, and housekeeping.

Requirements

• 5+ years with customer service and supervisory experience.
• High School diploma or GED equivalent.

Responsibilities

• Supervise and oversee all the work and functions of Customer Services Representatives.
• Responsible for time & attendance of Customer Service Representatives.
• Delegate all work flow to team representatives and accountable for their goals and work performance.
• Provide feedback to Customer Service employees on performance and disciplinary actions when needed.
• Provide motivation to staff on giving excellent customer service to our customers.
• Recruit for open positions in department, review resumes and interview potential candidates.
• Coach & train employees when needed.
• Participate and/or lead improvement efforts.
• Capture & compile data relating to department.
• Provide direction amongst branch hourly personnel, specifically CSRs and Clerks.
• Ensure all employees are following work processes/procedures and take the required training.
• Assist Branch Manager with branch operations.

Benefits

• Benefits are effective on day one for all full-time direct hires.
• Training programs are available to help guide team members and develop new skills.
• Growth Opportunities - there is immense opportunities to grow your career.
• You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Warehousing and Storage
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees