Customer Service Supervisor

WEC Energy Group • Racine, WI

410d • $85,896 - $128,844

About The Position

The Customer Service Supervisor at We Energies is responsible for leading a team dedicated to providing exceptional service to gas and electric customers. This role involves coaching and developing team members, establishing performance goals, and ensuring high-quality service delivery. The supervisor will advocate for customers, helping them make informed decisions while managing internal processes to meet service needs.

Requirements

• Associate's Degree in Business or related field, or a minimum of 2 years of experience in a leadership role in lieu of a degree.
• 3+ years of customer service experience.
• Strong leadership ability and above average communication skills, including effective negotiation and client commitment management.
• Must meet company standards for driving and maintain a valid driver's license.

Nice To Haves

• Bachelor's Degree

Responsibilities

• Lead a team of Energy Service Consultants, Customer Service Technicians, Designers, Expediting Clerks, and other clerical employees.
• Provide a high level of proactive service to We Energies gas and electric customers.
• Provide coaching, counseling, discipline, training, and development to team members as required.
• Establish performance management and development plans (goals) annually with each team member.
• Monitor performance, reinforce expectations, evaluate and communicate performance levels to individual team members and adjust plans and priorities to meet goals as necessary.
• Work with Area Management for both Gas and Electric to ensure customer service and design needs are met and a high quality product is maintained.
• Create an environment for team members to provide proactive service to customers and communities concerning electric, gas, and steam delivery issues.
• Lead the service team to be the customer advocate for customers, to help customers make good decisions and to influence action internally.
• Participate in a rotation for on call/off hours response.

Benefits

• Competitive pay and benefits
• Opportunities for career growth and development
• Commitment to employee safety and well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Utilities
• Education Level: Associate degree