Customer Service Supervisor

Full-time - Mid Level

Williamsport, PA

About the position

Central Susquehanna Opportunities, Inc. (CSO), an innovative non-profit, has an opening for a Customer Service Supervisor home based with travel to 6 PA CareerLink sites in the Central Region Workforce Development Area. Provides daily oversight of the Adult/Dislocated Worker Program. This position is responsible for staff supervision, ensuring program services are delivered in compliance with federal, state and local policies, monitoring program performance and oversight of service delivery.

Responsibilities

• Provide daily oversight of the Adult/Dislocated Worker Program.
• Supervise staff and ensure program services are delivered in compliance with federal, state, and local policies.
• Monitor program performance and oversee service delivery.

Requirements

• Bachelor's Degree in related field preferred or combination of education and experience.
• 3-5 years' experience working in governmentally funded programs.
• Significant supervisory experience required.