Customer Service Supervisor/Human Resources

Southern Home Care Services • Rome, GA

416d

About The Position

The Customer Service Supervisor/Human Resources Recruitment Coordinator (CSS/HR) is responsible for ensuring quality care and customer service for clients by managing staff assignments, scheduling services, and addressing any issues that arise. This role also supports the local branch with various HR functions, including recruitment, hiring, onboarding, and compliance, while performing administrative duties related to human resources.

Requirements

• High school diploma or GED; some college coursework or an Associate's degree preferred.
• Two or more years of community service, client service, or staffing experience.
• Two or more years of general office and computer experience, including Microsoft O365 and HRIT.
• One to two years of Human Resources experience with high volume recruiting preferred.
• One to two years in a supervisory role preferred.
• Prior experience delivering services to the elderly, disabled, or developmentally disabled preferred.
• Ability to make quick decisions and manage confidential information.
• Excellent customer service skills and experience working with the public.

Nice To Haves

• Experience in a supervisory role in a customer service or HR setting.
• Knowledge of employment laws and HR processes.

Responsibilities

• Coordinate quality care and customer service for clients by assigning appropriate staff and scheduling services.
• Serve as a liaison between clients and their support network, including family members and community partners.
• Monitor changes in clients' plans of care and escalate issues as necessary.
• Ensure proper documentation and record-keeping for agency payers.
• Coordinate schedules to ensure adequate staffing and processing of completed visits for billing.
• Provide consultation and training to Direct Care Staff to ensure quality service.
• Support HR functions including recruitment, hiring, performance management, and compliance.
• Process and review employment applications to evaluate qualifications within specified timelines.
• Coordinate new hire onboarding and employee exit meetings.
• Assist with data management and maintenance of employee records in the HRIS.
• Ensure compliance with employment laws and regulations.
• Monitor ongoing file compliance and ensure all certifications and trainings are current.

Benefits

• Equal Opportunity Employer commitment to diversity and inclusion.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED