Customer Service Specialist

OLIVET COLLEGE•Olivet, MI

7h•Onsite

About The Position

This position provides exceptional customer service to students, staff, faculty, and administration of The University of Olivet. The successful candidate greets visitors to Student Services, answers general questions, directs constituents to the appropriate person, assists the Student Account Specialist, as it relates to student accounts and collections, and provides general support for work study and registration.

Requirements

Associate’s degree or equivalent experience and a minimum of one (1) year experience in an office at an administrative assistant level are required for this position.

Nice To Haves

Bachelor’s degree or equivalent experience and 3 years’ experience in an office setting as an administrative assistant.

Responsibilities

Greets visitors to student services.
Directs/Assists constituents to proper personnel within Student Services, i.e. Financial Aid, Registrar.
Manages the student ID card process and order supplies as needed.
Assists with student billing/collection through phone calls, emails, etc.
Receives and applies payments to student accounts.
Receives and applies cash receipts from departments.
Distributes work study, refund and reimbursement checks to students, staff, and faculty.
Maintains cash drawer and receipts.
Answers all incoming phone calls.
Maintains and orders supplies for the office.
Maintains a professional and welcoming office space and environment.
Coordinates the bulletin boards inside and outside Student Services.
Sorts and delivers incoming departmental mail.
Manages mail that has been returned undeliverable.
Provides exceptional customer service experiences for every visitor.
Other duties as assigned.