Customer Service Specialist
Jackson Hospital•Montgomery, AL
2d
About The Position
Answers all incoming calls and determines proper routing. Opens and routes correspondence to appropriate collection unit. Resolves patient complaints (e.g. complaints of not receiving statements, etc.).
Requirements
- High school diploma or equivalent.
- Must have a pleasant telephone voice, proficient verbal skills, and proven ability to work independently.
- Ability to calculate fractions, decimals, and percentages.
- Manual dexterity and visual acuity are necessary to utilize the PC and calculator.
- Visual acuity is also necessary for filing and proofing documents.
- Ability to sit for prolonged periods of time.
Nice To Haves
- Previous experience in healthcare business office environment (patient accounting area) preferred.
Responsibilities
- Answers all incoming calls and determines proper routing.
- Opens and routes correspondence to appropriate collection unit.
- Resolves patient complaints (e.g. complaints of not receiving statements, etc.).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
