Customer Service Specialist

Healthcare Markets, Inc.•Park City, UT

About The Position

Powered by MRP is building the first end-to-end marketplace providing the world’s largest selection of new and pre-owned medical equipment, pharma, supplies, and managed services from the MedTech industry’s top companies. Our cutting-edge technology-driven marketplace helps medical providers streamline operations, generate new revenue, and lower equipment and supply costs. MRP is at an exciting inflection point, having just completed a Series A round of funding. As we set course to scale our business and grow our teams - now is the time to join! We are looking for a skilled Service Administrative Specialist to join our team and contribute to the growth and efficiency of our operations and customer experience. At MRP you’ll work where the start-up feel meets the security of a dominating market position. Our culture values grit, teamwork, curiosity, trust, and recognition. The Customer Service Coordinator supports the day-to-day administration of service and support activities by maintaining documentation, tracking products and shipments, and ensuring service requests are completed accurately and on time. This role works closely wit customer-facing teams and cross-functional departments to maintain organized processes and deliver a reliable customer experience

Requirements

2+ years of experience in operations, service coordination, administrative support, or customer support roles
Strong organizational and time-management skills
High attention to detail and accuracy
Ability to manage multiple tasks and priorities simultaneously
Clear written and verbal communication skills
Comfortable working cross-functionally with multiple teams
Proficient with email, spreadsheets, and internal tracking systems

Nice To Haves

You love to delight customers and can’t rest without ensuring all steps of the process have been completed
You have a strong background in customer service
You can present yourself professionally in all situations as a solution-oriented and thoughtful ambassador of MRP
You consistently challenge any assumptions that come to your mind. You seek to gain clarification and fully understand before responding
You routinely demonstrate a strong desire to get things done, and get things done right
You have a desire to routinely deliver self-driven results that move the company and our customers forward again and again
You leverage research, questions, and data to develop intimate understanding in complex scenarios
You consistently identify opportunities in every problem, challenge, or situation
You are heavily process-driven, and know the importance of ensuring buy-in and adoption when rolling out new training
You have ease in working across all levels of an organization
You are masterful in developing relationships and communicating with people
You will contribute to the positive and fun team environment at MRP

Responsibilities

Coordinate administrative activities related to customer service and support requests
Prepare, process, and maintain accurate service and warranty documentation
Track products, shipments, and returns to ensure timely follow-up and completion
Communicate status updates clearly with internal teams and customers as needed
Close and maintain customer service tickets by following required steps and processes
Maintain organized records and ensure data accuracy across internal systems
Identify and flag missing information, errors, or process gaps
Support continuous improvement of service coordination and administrative workflows