Customer Service Specialist

O.C. Tanner

4d

About The Position

O.C. Tanner is the global leader in software and services that improve workplace culture through meaningful employee experiences. Our Culture Cloud is a suite of apps designed to enhance the employee experience with strategic recognition, service awards, wellbeing, leadership, and events that help people thrive at work. Our Culture by Design approach provides expert services to organizations looking to create great workplaces. Our global team of 1,500 people hail from 58 countries and speak 62 languages. As programmers, researchers, designers, client professionals and craftspeople we create the tech, tools and awards that connect employees to purpose at thousands of companies. Join us as we help people all over the world thrive at work. Objective: The best candidate will enhance the customer experience from the time they enter the store until they have concluded their visit. They will provide support for our sales ambassadors to assure each customer receives a world class experience. JOB DESCRIPTION Work as part of our Customer Service and Sales team to provide an exceptional experience. Be proficient at Microsoft Office and MacBook and iPhone capabilities. Able to manage multiple projects at a time with patience, accurate with great attention to detail. Become educated about OCT Jewelry store products and services, able to assist customer until a Sales Advisor becomes available. Enjoy interactions with clients and exceeding expectations with every encounter. Assist in other duties or events as determined by store management. Required Qualities and Skills required: Strong computer/technical skills Genuine, professional telephone skills Energetic Articulate Friendly Professional appearance Confident Previous customer service and retail experience People person Willing to embrace the OCT Jewelry Store approach to the customer experience. We create inspiring workplaces for some of the biggest and best companies in the world. And we do it within our own teams every day. That’s one reason we made the Fortune 100 Best Companies to Work For® list in 2021. Join us and watch people thrive at work—including you. With seven global offices and employees working around the world, we’re committed to creating an atmosphere where every person can share their talents and reach their potential.

Requirements

• Strong computer/technical skills
• Genuine, professional telephone skills
• Energetic
• Articulate
• Friendly
• Professional appearance
• Confident
• Previous customer service and retail experience
• People person
• Willing to embrace the OCT Jewelry Store approach to the customer experience.

Responsibilities

• Work as part of our Customer Service and Sales team to provide an exceptional experience.
• Become educated about OCT Jewelry store products and services, able to assist customer until a Sales Advisor becomes available.
• Assist in other duties or events as determined by store management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees