Customer Service Specialist

Pitt Ohio•Pittsburgh, PA

5d•Onsite

About The Position

PITT OHIO , a $900 million, high service, highly profitable, transportation solutions provider offering SUPPLY CHAIN, LTL and TRUCKLOAD services is seeking a Customer Service Specialist to join our team at our Corporate office in Pittsburgh, PA . We offer competitive wages, hospital/medical insurance with no monthly premiums, vision, discount prescription, dental, 401K, profit sharing, paid vacations, pleasant work environment, and much more! This is an entry level advancement opportunity to learn about PITT OHIO's wide range of service offerings. It includes a 12-week paid training program.

Requirements

Command of English language to communicate effectively with internal and external customers
High School Graduate or GED
Proficient in general math
Must be able to multi-task
Must be able to type a minimum of 40 wpm
An excellent phone voice and a colorful / dynamic personality is essential
Comfortable with existing and constant changes in technology
Excellent verbal and written communication skills

Nice To Haves

Previous experience in telephone customer service/call center environment helpful
Transportation experience preferred
Knowledge of Microsoft Office Environment, particularly Excel, Word and Email

Responsibilities

Provide general LTL and volume quoting
Coordinate and quote Fast Track / Time Definite shipments
Schedule pick-ups
Trace shipments and provide freight charges
Process re-billings from sales reps, 3rd parties and customers
Process fax and Internet requests
Handle Managed Accounts and special requests from Managed Account
Effective and efficiently resolve customer issues and respond to customer questions regarding shipments; develop and maintain positive relationships with customers
Meet monthly department telephone and email goals
Able to react to change productively and handle other essential tasks as assigned