Customer Service Specialist

DeLallo • Mount Pleasant, PA

10d • Onsite

About The Position

DeLallo is seeking a professional Customer Service Specialist to offer outstanding customer support through phone, email, or social media to customers who have questions, or concerns around a particular product or service we offer. You will be supporting inquires for both our national product distribution as well as our online e-commerce business. The Customer Service Specialist may handle a high volume of inbound or outbound calls or both, and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. You are the voice of the brand, and a strong relationship between us and our customers start with you. Schedule: Monday - Friday: 8:00 AM - 5:00 PM; 100% In Office Position

Requirements

• Bachelor's degree or high school diploma with 3+ years of relevant experience. Bachelor's degree strongly preferred.
• Must be highly proficient in Microsoft Office application: Excel, and Word.
• Very comfortable with computers: online shopping, social media platforms (Instagram, Facebook, twitter).
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone manners.
• Customer-focused, detail oriented, and efficient.
• You should be polite, reliable, knowledgeable, and adaptable.
• Thrive in a fast-paced environment.
• Dedicated to excellent attendance.
• Long hours are required during peak holidays, and will require mandatory overtime and blackout periods on PTO. Thanksgiving and Christmas are all peak times for us.

Responsibilities

• Guide and process customer orders and inquiries in a fast-paced environment.
• Communicate with and respond to customers via phone, email, social media and online.
• Help customers navigate delallo.com website and placing orders online.
• Become a product expert and understand each customer's needs to provide tailored solutions to provide knowledgeable answers to questions about products, pricing and availability.
• Upselling to customers when appropriate
• Respond to shipping inquiries and answer order status questions.
• Follow up and follow through on any inquires that have moved along to another department or person, until fully resolved.
• Calmly attempts to resolve and de-escalate any issues.
• Tracks call-related information for auditing and reporting purposes.

Benefits

• Competitive wages
• Bi-weekly pay
• 401k with company match
• Paid time off (can be cashed out in lieu of time off, if desired)
• Paid holidays off: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas
• Medical, Prescription Drug, Dental and Vision
• Hospital Indemnity
• Term Life Insurance
• Pre-tax spending accounts
• Free flu shots (all employees)
• Short- term and Long-term disability
• Accident
• Employee Assistance Program (Counseling, Legal, Financial, Work/Life)
• Career Advancement Opportunities to transfer to other locations or departments
• Training & Development
• Individualized Leadership Training Opportunities
• Individualized Intern Development
• Referral Program
• On-Line Purchase Discount

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level