Customer Service Specialist
About The Position
Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, and our four Cornerstone brands. The Cornerstone brands deliver inspirations that help customers enjoy, enhance and celebrate life. Cornerstone comprises four interactive, aspirational home and apparel lifestyle brands: Ballard Designs®, Frontgate®, Grandin Road® and Garnet Hill®. Your Opportunity, Your Team The Customer Service Specialist supports Ballard Designs, Frontgate, Grandin Road, and Garnet Hill brands. Our specialists assist customers with their orders and accounts by problem-solving. Our specialists not only assist but also drive sales and promotes products effectively. Where You'll Work You will be fully remote and required to work from your home daily. Relocation assistance is not available for this role. You live within Indiana Work a set full-time schedule Work schedules are not Monday - Friday Customer service hours of operation are 8:00 am - 8:00 pm ET $15.00 per hour
Requirements
- 12+ months of service experience
- You can problem solve and de-escalate situations while sustaining a high-paced call volume
- Learn and work in a virtual environment with a set schedule and structured day
- Communicate with a variety of customer styles, peers, and leaders
- Navigate multiple systems and screens while assisting customers
- Can sit for long periods of time
- Follow computer system requirements
- Troubleshoot own technical problems (in partnership with IT when needed)
- Available to work weekends, holidays and additional hours
Responsibilities
- Busy day handling a high volume of inbound customer inquiries
- Provide a distraction free work from home environment
- Offer additional products on each customer interaction
- Assist customers with questions while personalizing the experience for each caller
- Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data
- Report to an assigned Customer Service Supervisor
Benefits
- competitive compensation
- paid time off
- an employee assistance program
- parental leave
- paid volunteer hours
- amazing company discounts!
- health care benefits starting on day 1
- 401(k)
- tuition reimbursement benefits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
