Customer Service Specialist (Per Diem) - Kingston, NY

Access: Supports for Living•Kingston, NY

48d•$22•Onsite

About The Position

Our dedicated front line staff are out in the field making it happen on a daily basis. Our administration staff play a key role in supporting our frontline staff by giving them the resources and tools they need to be successful. Whether Finance, HR, IT, or Quality Assurance is your game, you’ll be supporting our agency to be able to provide the best programs and services possible. You’ll get to work in a supportive, creative culture with many benefits. Location: Kingston, NY (Ulster County) On Site Hours - Per Diem flexible hours Rate of pay: $22.00 per hour OVERVIEW OF PRIMARY RESPONSIBILITES: In this role you will: Be customer focused, able to multi-task in a high volume community counseling center Registering new clients for services, verifying insurance information, collecting co-pays, and scheduling appointments Answering phones, directing calls and taking messages Scanning to electronic healthcare record, copying, filing, and archiving charts Submitting emails Perform other duties as assigned QUALIFICATIONS: The ideal candidate will: Have a minimum 1 year in a clerical support role Have computer skills (Microsoft Word, Excel, Outlook) and experience working with electronic health records. Possess excellent communication, customer service, and organizational skills Bilingual English and Spanish speaking a plus PRIMARY FUNCTIONS: Answering Calls Emailing Faxing Co-Pay collection Mail Processing Appointment Scheduling Registration of new clients ADDITIONAL FUNCTIONAL / ORGANIZATIONAL SUPPORT: Assignments may be determined at a future date QUALIFICATIONS AND ATTRIBUTES: The ideal candidate will: Have a minimum 1 year in a clerical support role Have computer skills and experience working with electronic health records Possess excellent communication, customer service, and organizational skills Bilingual English and Spanish speaking a plus EDUCATION AND EXPERIENCE: High School Diploma or GED PHYSICAL CHARACTERISTICS: Must be capable to sit or stand in front of a computer for long-periods of time Able to work in open space floor plan Must be capable to move throughout work day and follow people served throughout community Work alongside co-workers within 3 feet Must be able to move in tight spaces Occasional lifting of > _25+ pounds An Equal Opportunity Employer, including disability and Veterans Access: Network is an EEO employer

Requirements

Have a minimum 1 year in a clerical support role
Have computer skills (Microsoft Word, Excel, Outlook) and experience working with electronic health records.
Possess excellent communication, customer service, and organizational skills
High School Diploma or GED
Must be capable to sit or stand in front of a computer for long-periods of time
Able to work in open space floor plan
Must be capable to move throughout work day and follow people served throughout community
Work alongside co-workers within 3 feet
Must be able to move in tight spaces
Occasional lifting of > _25+ pounds

Nice To Haves

Bilingual English and Spanish speaking a plus

Responsibilities

Be customer focused, able to multi-task in a high volume community counseling center
Registering new clients for services, verifying insurance information, collecting co-pays, and scheduling appointments
Answering phones, directing calls and taking messages
Scanning to electronic healthcare record, copying, filing, and archiving charts
Submitting emails
Perform other duties as assigned
Answering Calls
Emailing
Faxing
Co-Pay collection
Mail Processing
Appointment Scheduling
Registration of new clients