Customer Service Representative; Service Response Center- Per Diem

Beth Israel Lahey Health

3d • $20 - $26

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Summary: Documents, communicates and dispatches a wide variety of service requests from the customers of the Service Response Center to the staffs of the Support Service departments that the SRC serves. The Customer Service Representative's goal is to provide the best possible customer service contact for those calling for assistance from the Support Service Departments.

Requirements

• High School diploma or GED required .
• 0-1 years related work experience required.
• Minimum typing skills of 40 WPM with a 95% accuracy.
• Basic familiarity with computers.
• Ability to navigate at a basic level within web-based applications.

Nice To Haves

• Healthcare and previous Customer Service dispatching experience.

Responsibilities

• Answers telephones in a polite and courteous manner, in dealing with all customers of the Service Response Center and external callers looking for patient information.
• Deciphers information for data input into one of the following computer work tracking programs; Service Request System II, Maintenance Software, Scheduler Plus, or other Service Request Center Programs as may be determined.
• Radios and/or pages appropriate individuals as necessary and relays pertinent information and/or instructions.
• Faxes forms or other information to requestors.
• Demonstrates ability to respond appropriately (calmly and efficiently) to internal and external disaster drills.
• Prioritizes calls and maximizes utilization of available personnel according to urgency of work requested.
• Runs and collates various reports and other documents from the Service Response Center computer programs and assembles them for distribution to appropriate supervisor.
• Organizes and implements projects that involve duplicating, collating, distributing and/or mailing.
• Maintains records and files in a timely and organized fashion.
• May assist in the following responsibilities: maintains vacation schedules, trains records and other support functions for support service departments, processes bills for the support service departments, doucments payroll for the support service departments; tracks, orders, and issues uniforms for the support service departments.

Benefits

• As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities.
• Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.
• More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives.
• Equal Opportunity Employer/Veterans/Disabled
• At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs.
• Our culture promotes continuous learning, growth, innovation and a sense of belonging.
• We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life.
• While you're busy caring for and supporting our patients, we take care of you.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED