868107 - CUSTOMER SERVICE SPECIALIST - 40045033

State of Florida

35d

About The Position

This is professional interviewing and outreach work in a One Stop Career Center providing employment services to Migrant and Seasonal Farm Workers (MSFW). Must be bi-lingual (English/Spanish) to communicate with Migrant and Seasonal Farm Workers in their predominate language.

Requirements

Must be from a MSFW background; and or speaks the predominant language of the local MSFW workforce, i.e., Spanish and or be racially or ethnically representative of the MSFW's in the service area.
Knowledge of the principles and techniques of effective customer service and the ability to provide excellent customer service.
Knowledge of the basic principles of counseling and case management.
Working knowledge/experience using Microsoft applications.
Skilled in group presentations or workshop instruction and or facilitation.
Ability to promote and market Career Center services.
Ability to communicate clearly and effectively in individual and group settings, both verbally and in writing.
Ability to work effectively as part of a team.
Ability to utilize problem solving techniques.
Ability to deal with the public in a tactful, courteous and effective manner.
Ability to conduct effective interviews.
Ability to listen effectively.
Ability to establish and maintain effective working relationships with others.
Ability to work independently by planning, organizing, and coordinating work assignments.
As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.
Must become certified as a Workforce Development Professional (Tier 1) within one (1) year of appointment
Required to travel within the LWDA and must furnish own transportation.

Nice To Haves

High School Diploma
3-5 years prior Social Service-Customer Service experience
May be required to travel to other locations for meetings.
Bilingual with the ability to speak, read, and write fluently in English and Spanish

Responsibilities

Conduct outreach and assessment services to Migrant and Seasonal Farm Workers in the areas where they live, work, and congregate.
Determine employment needs through interviews.
Discuss services available through the One Stop Career Centers.
Provide information and assistance consistently with their needs related to benefits, training, labor market information and supportive services.
Make available, and distribute concise written documents, informing workers of their rights under State and Federal Statutes and Regulations.
Advise MSFW's of the Worker Complaint System.
May assist in conducting Prevailing Wage Surveys.
Interview applicants and refer to available job openings and other support services as appropriate.
Assist other professional staff in identifying and extending services to MSFW's in need of job referral, intensive counseling, guidance or other specialist services.
Conduct job development for MSFW applicants.
Act as the liaison between MSFW customers and One Stop Career Center management regarding services, complaints and requested information.
Serve as liaison between the One Stop Career Center and agencies or organizations that represent and or assist MSFW customers.
Collaborates with the Farmworker Career Development Program to share resources and provide workforce services in a coordinated, seamless and customer friendly manner.
Coordinates One Stop Career Center services with these agencies and organizations.
Record information, maintain records and prepare reports related to MSFW activity.
May assist in conducting prevailing wage surveys.
Perform other related duties as required in a "seamless" service delivery area including branch office, itinerant location or out stationed sites.
Perform other related duties as required in a “seamless” service deliver area including branch office, itinerant location or out stationed sites.

Benefits

State Group Insurance coverage options+ (health, life, dental, vision, and other supplemental option)
Retirement plan options, including employer contributions (www.myfrs.com)
Nine paid holidays and a Personal Holiday each year
Annual and Sick Leave Benefits
Student Loan Forgiveness Program (Eligibility required)
Flexible Spending Accounts
Tuition Fee Waivers (Accepted by major Florida colleges/universities)
Ongoing comprehensive training provided
Career Growth
Highly skilled, professional environment