Customer Service Specialist - Automotive Finishes

Sherwin-Williams•Appleton, WI

1d•Onsite

About The Position

The Customer Service Specialist is essential to the success of our Automotive branches. This role involves working closely with customers to determine their needs, answer questions about Automotive Sherwin-Williams products, and recommend appropriate solutions. The specialist is also responsible for resolving customer concerns to ensure maximum client satisfaction. Key duties include receiving and preparing orders, and safely moving, loading, and delivering products. This part-time position is located at Automotive Branch #9304 in Kaukauna, WI, with a work schedule aligning with the branch's hours of operation, Monday through Friday between 8:00 AM and 5:00 PM. Specific working hours are subject to change based on business needs. The role involves customer contact, potentially including minors, and access to cash, payment methods, electronic equipment, personal information, and store merchandise, which may be supervised or unsupervised. A criminal history review is required to protect the business, its operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the general public.

Requirements

Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must have a valid, unrestricted driver’s license
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, with or without reasonable accommodation
Must have at least one (1) year of work experience in customer service, retail, or sales

Nice To Haves

Have at least one (1) year of work experience in a Sherwin-Williams Automotive Branch, or in automotive Industry
Have at least two (2) years of work experience in customer service, retail, or sales
Have at least one (1) year of work experience using material handling equipment (for example, forklifts (stand and sit), pallet jacks, hand trucks, order pickers, vacuum hoists, drum dollies, conveyor belts, etc.)
Have at least a High School diploma or GED

Responsibilities

Prepare orders for delivery or pickup according to schedule in a safe and timely manner (load, pack, wrap, label, ship)
Load and unload products from deliveries
Operate all material handling, tinting, mixing and testing equipment in a safe manner
Operate and maintain warehouse vehicles and equipment, including but not limited to forklifts, hand trucks/pallet jacks, carts, etc.
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Process sales transactions in the POS accurately and consistently with policies and procedures
Communicate and cooperate with supervisors and coworkers
Keep a clean and safe working environment and optimize space utilization
Follow quality service standards and comply with procedures, rules, and regulations
Ensure that the stockroom is organized
Comply with inventory control procedures and assist with bi-annual inventory review
Complete Monthly and Quarterly Safety Training
Assist with the Physical Inventory Process, which is conducted semi-annually
Assist in promoting sales specials and initiatives
Based on business needs, keyholder responsibilities include completing Branch Opening and end-of-day procedures and making nightly bank deposits