Customer Service Specialist

Ichor•Austin, TX

2d•Onsite

About The Position

Ichor Systems is seeking a proactive and detail-oriented Customer Service Specialist to join our team and play a critical role in delivering an excellent customer experience. Reporting to the Customer Service Manager, this role manages the full lifecycle of customer orders—from order entry and confirmation through delivery, invoicing, and issue resolution—while coordinating closely with cross-functional teams across the organization. The ideal candidate has a strong customer focus, excellent written and verbal communication skills, and the ability to process large volumes of data with accuracy. Success in this role requires strong attention to detail, an approachable and collaborative mindset, and the ability to manage multiple priorities in a fast-paced manufacturing environment. This is an on-site position at our Austin, TX location.

Requirements

Proven work experience as an Order Entry Clerk, Sales Administrator, or similar role
Strong problem solving skills
Work independently with moderate supervision
Proficiency in data entry and management
Proficient in MS Office Suite, particularly MS Excel
Aptitude for understanding a wide array of part numbers and manufacturing processes
Excellent communication and customer service skills both written and verbal
Strong attention to detail and accuracy
Ability to multi-task in a fast-paced, deadline-driven environment
High school diploma or equivalent

Responsibilities

Process customer inquiries
Perform order entry with a high degree of accuracy
Contact for Customer Inquiries, orders, complaints, RMA’s and quotes.
Enter customer orders into database accurately and promptly
Verify order details for accuracy and completeness
Provide order confirmations to customers
Communicate with customers to resolve order discrepancies
Maintain detailed and organized records of orders
Collaborate with sales and warehouse teams to ensure order fulfillment
Provide exceptional customer service
Perform other administrative tasks as required
Ability to sit for prolonged periods and occasionally walk, bend, and lift up to 25 lbs