Customer Service Specialist
About The Position
RelaDyne is the nation’s leading automotive, industrial, and commercial lubricants provider and a trusted partner for reliability services. We’re more than just a distributor — we’re a team dedicated to innovation, service excellence, and growth. We’re looking for a detail-oriented and proactive Customer Service Specialist to support our Reliability Services team. This role serves as a key cross-functional partner, coordinating project schedules, processing orders and quotes, and acting as a communication bridge between customers, sales, operations, technicians, and vendors. If you thrive in a fast-paced, team-driven environment and enjoy keeping operations organized and on track, this role is for you.
Requirements
- Project management experience or 2+ years of field/service project coordination preferred
- Customer service experience strongly preferred
- Ability to manage multiple workstreams in a fast-paced environment
- Strong organizational and time-management skills
- Experience using KPIs to support performance improvement
- Working knowledge of CRM systems and Sage/DM2 preferred
- Proficiency in Microsoft Office (Outlook, Excel, Word)
- Strong communication and collaboration skills
Nice To Haves
- Experience in a field service or industrial environment a plus
Responsibilities
- Monitor and track project and service schedules to ensure accuracy and visibility
- Process customer purchase orders and convert them into work orders
- Price, order, and coordinate rental equipment delivery and pickup
- Prepare and process parts quotes and order entries in a timely manner
- Maintain tracking systems and dashboards to support operational visibility
- Create and support customer documentation and reports
- Prepare and distribute documentation for operations, customers, sales, and vendors
- Partner with technicians and internal teams to support successful service execution
- Serve as a communication liaison between field operations and internal departments
- Utilize scheduling and order data to support revenue forecasting and workload planning
- Ensure accuracy of purchase orders, work orders, and billing documentation
- Support parts quoting and pricing accuracy
- Identify and escalate discrepancies that could impact billing or revenue recognition
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
