Customer Service Specialist

Brandcoven•Los Angeles, CA

4d•Remote

About The Position

BrandCoven is a leading marketing and branding agency that helps businesses build their brand and connect with their target audience. We are currently seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Specialist. As a Customer Service Specialist, you will be responsible for providing exceptional service to our clients and ensuring their satisfaction with our services. You will serve as the primary point of contact for all customer inquiries, concerns, and requests, and will work closely with our team to address and resolve any issues that may arise. This is a remote position.

Requirements

High school diploma or equivalent; Bachelor's degree preferred.
1-2 years of experience in customer service or a related field.
Excellent communication and interpersonal skills.
Strong problem-solving and conflict resolution abilities.
Ability to work independently and in a team environment.
Proficient in Microsoft Office and customer service software.
Familiarity with social media platforms and their use in customer service.
Strong attention to detail and organizational skills.

Responsibilities

Respond to customer inquiries via phone, email, and social media platforms in a timely and professional manner.
Provide accurate information and guidance to customers regarding our services, pricing, and policies.
Identify and escalate any potential issues or concerns to the appropriate team members for resolution.
Maintain accurate and up-to-date records of all customer interactions and transactions.
Collaborate with our team to develop and implement strategies for improving the overall customer experience.
Ensure customer satisfaction and retention by providing excellent service.
Act as a brand ambassador and promote our services to potential customers.