Customer Service Specialist

Virtual mogul•Houston, TX

13d•Remote

About The Position

We are a customer service agency with award-winning partnerships. We are looking for customer service specialists to provide unique customer support via chat, email, and telephone in the comfort of their own home with excellent quality. We are looking for specialists that are capable of delivering nothing less than perfection to our partners. We welcome agents that have a multitude of skills, talents, and can speak other languages. This role is a great fit for people that are meticulous, want to grow, want a flexible schedule, and are looking for variety. The partners that we work with vary every month and the need to learn new things and adjust is critical. There is no need for previous knowledge or work experience. You will be taught all you need to know during certification to the point that you can support the company clients. We are after personal qualities. There is no need to have any type of university degree. If you like what you've read so far, please read who we are: This company is Virtual Moguls and we want you to be a Virtual Mogul. The company provides various platforms for support and an online assistant that can guide you through any issues you may have. We have partnerships with agents all over the United States.

Requirements

Excellent listening and understanding skills
Excellent verbal and written communication skills
Critical thinking and problem solving
Ability to multitask and adapt to changing priorities
Ability to follow instructions
Excellent time management
Data entry

Responsibilities

Helping customers navigate their account
Assisting them with payments
Helping them make account changes
Communicate with customers on the phone or by chat
Act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency
Put themselves in their customers’ shoes and advocates for them when necessary
Problem-solving skills to the satisfaction of the customer
Asking specific questions and recording feedback from customers
Addressing concerns and offering potential solutions