Customer Service Specialist
About The Position
As a part-time Customer Service Specialist, you will be the first friendly person that greets clients and assists them with their banking needs. This role offers a great insight into the world of banking, insurance, and wealth management to build a foundation for a career in financial services. Day in the Life - Every day you will work face-to-face with clients in the branch location, manage a cash drawer, assist clients and team members, uncover needs, and educate clients on German American products and services. You will help clients by verifying account information and performing loan and deposit transactions, as well as guide them when they are not sure where to go next by engaging in friendly, meaningful conversations. What it Takes - To thrive in this role you must maintain confidentiality, listen closely to understand, and identify opportunities to better serve the customer, which will both build and strengthen long-lasting relationships. We will teach you everything else. This position travels between nearby locations in Gibson and Vanderburgh Counties. Access to reliable transportation is required. Time and travel are paid. Schedule - Part-time, in-office role with branch hours between 9:00 a.m. and 5:30 p.m. Fridays are required with rotating Saturday coverage (typically 1-2 per month). The office is open until Noon on Saturday. Monday-Thursday scheduling may be flexible based on business needs. About Us: German American Bancorp and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.
Requirements
- maintain confidentiality
- listen closely to understand
- identify opportunities to better serve the customer
- Access to reliable transportation
Nice To Haves
- Bilingual/Multilingual
- Customer Service experience
- Cash-handling experience
Responsibilities
- work face-to-face with clients in the branch location
- manage a cash drawer
- assist clients and team members
- uncover needs
- educate clients on German American products and services
- help clients by verifying account information and performing loan and deposit transactions
- guide them when they are not sure where to go next by engaging in friendly, meaningful conversations
Benefits
- Paid time off
- Education assistance program
- Paid parental bonding leave
- Service awards
- Financial benefits including 401(k), stock purchase plan, loan discounts and more
- National and local discounts on everything from computers and vacations to phones and retail shopping
- Free checking account, checks and discounted bank services
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
