Customer Service Specialist - TS/SCI with Poly
About The Position
Customer Service Analyst Associate Seize your opportunity to make a personal impact as a Customer Service Analyst Associate supporting our client. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. At GDIT, people are our differentiator. As a Customer Service Analyst Associate you will help ensure today is safe and tomorrow is smarter. Our work depends on Customer Service Analyst Associate joining our team to provide support via the telephone, chat, and/or email to our customers and/or technicians to ensure tickets are tasked and routed to the correct queues. Validates work request for completeness, accuracy, compliance to established standards. Verifies appropriate work authorization has been obtained by the client and company. Gathers and enters information into databases in accordance with established procedures HOW A CUSTOMER SERVICE Analyst Associate WILL MAKE AN IMPACT ● Provides support via the telephone, chat, and/or email to our customers and/or technicians to ensure tickets are tasked and routed to the correct queues. ● Validates work request for completeness, accuracy, compliance to established standards. ● Prioritize and assign daily work/tasks based on remaining SLA times, priority tasking, and first-in, first-out. ● Escalate problems or tickets to higher level management when required and/or necessary. WHAT YOU’LL NEED TO SUCCEED: ● Education: High School Diploma/GED ● Required Experience: 1+ years of related experience ● Security Clearance Level: TS/SCI w/Poly ● Required Skills and Abilities: communication and problem solving ● Location: On Site ● US Citizenship Required ● Shift: Saturday and Sunday: 6:00 AM to 6:00 PM (12-hour shifts each day). Two additional days of your choice during the week (Monday-Friday): 8-hour shifts on both days. GDIT IS YOUR PLACE: At GDIT, the mission is our purpose, and our people are at the center of everything we do. ● Growth: AI-powered career tool that identifies career steps and learning opportunities ● Support: An internal mobility team focused on helping you achieve your career goals ● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off ● Community: Award-winning culture of innovation and a military-friendly workplace #GREENWAY #ITPolyMD The likely hourly rate for this position is between $29.75 - $40.25. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Requirements
- High School Diploma/GED
- 1+ years of related experience
- TS/SCI w/Poly
- communication and problem solving
- US Citizenship Required
Responsibilities
- Provides support via the telephone, chat, and/or email to our customers and/or technicians to ensure tickets are tasked and routed to the correct queues.
- Validates work request for completeness, accuracy, compliance to established standards.
- Prioritize and assign daily work/tasks based on remaining SLA times, priority tasking, and first-in, first-out.
- Escalate problems or tickets to higher level management when required and/or necessary.
Benefits
- Comprehensive benefits and wellness packages
- 401K with company match
- competitive pay and paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
