Customer Service Specialist

Siegfried•Pennsville, NJ

40d

About The Position

Expect to grow", personally and professionally: At Siegfried, we offer exciting challenges and ample opportunities to showcase your talents. As a trusted and respected partner to the pharmaceutical industry, we uphold the highest standards in safety, quality and sustainability, while fostering a culture that empowers you to thrive. Join a rapidly expanding global company, where diverse perspectives and experiences come together in a collaborative environment. Here, you'll find a workplace that values both collective success and your individual contributions—offering long-term opportunities to grow and make an impact. Your Role: This function is responsible assisting with the administration of order and import operations to ensure the timely distribution of materials ordered by our US and overseas customers. This is accomplished by advising customers of product availability, performing accurate order entry, communicating with the planning and warehouse facilities to ensure on-time delivery, and negotiating revisions with customers if necessary.

Requirements

An A.S. Degree in Business Administration or equivalent.
A minimum of 1-3 years of experience in customer service.

Nice To Haves

Experience with the SAP system is a big plus.
Knowledge of cGMP practices a plus.

Responsibilities

Communicates and follows-up with US and overseas customers regarding product availability, status of orders, price quotes, product inquiries, complaints, shipping status, returns, etc.
Perform order entries.
Create outbound deliveries for the warehouse.
Handles customer requests by sending requested documents.
Directs customer technical inquiries to proper departments.
Work directly with broker on any additional documents/information needed for customs clearance and/or FDA release.
Maintains customer files.
Pulls documents for auditors.
Schedule deliveries for resales.
Send orders to sales for review.
Check with intercompany sites on timing of shipments.
Following up with the broker on resales deliveries.
Organizing shipping documents for incoming resale shipments.
Adheres to all applicable SHE, DOT, IMO, IATA, DEA and cGMP regulations.
Coordinates shipments with company facilities inside and outside the US.
Prepare customs shipping documentation (commercial/proforma invoices, export declarations, shipper’s letter of instruction, AES filing, etc.) to assure compliance with Export Administration Regulations as defined by the U.S. Department of Commerce, and other regulatory agencies such as DEA, FDA, and IATA.
Keep updated on changing export regulations (US & country specific) to ensure appropriate documentation meets country requirements to avoid any fines, penalties, or import delays.
Understand the multiple international documents, certifications, and legal shipping terms such as, but not limited to: Regulatory Compliance (Country Specific), Import License, Customs Harmonized Tariff Codes, Specific Shipping Instructions, Carriers, Insurance, NAFTA Forms, Incoterms, etc.
Complete necessary DEA forms to Import/Export controlled substances (DEA 236, 357, 486 forms)
Work with carrier to resolve any issues with damage to product, lost product, or delay in delivery.
Ensure accurate record keeping and maintains import and export documentation/files.
Approve freight bills.
Prepare invoices for freight charges for EXW customers that Siegfried prepaid.
Perform outbound deliveries, invoice, and shipping documents.
Coordinate all hazmat shipments for all departments including samples from the lab.
Responsible for handling all returns including raw materials, failing material, intercompany returns, palladium shipments for recovery, and intermediates for all Siegfried sites.
Acts as liaison between CS, QA, and shipping to ensure on-time delivery of product to customers.
Organizes and files all pertinent production documents.
Orders supplies from the warehouse for production.
Enters all raw material usage data for production and wastewater into SAP.
Orders all raw materials/intermediates from the warehouse for use in batch processing.