Customer Service Specialist

HF Sinclair•Plymouth Township, PA

21d•Onsite

About The Position

Reporting to the Team Lead, Customer Service, the Customer Service Speciaist provides support of all elements of the lube order-to-cash process under general supervision to support sales of lubricant products to Company customers. Job Duties Works closely with one or more marketing sales managers to assist them in managing their territories and product lines Provides daily customer service to lubricants customers Ensures that all price requests are approved by VP-Lubricants prior to being submitted to DIG for entry Maintains customer files and all associated records Validates current pricing as applicable to Customer Service transactions Advises Technical Group of data requests affecting customer specifications Communicates with Credit Department for release or hold of orders Determines capability of meeting customer special instruction requests and enters and/or updates the information directly into SAP Verifies orders meet established shipping guidelines and advises customer if changes are needed Validates customer information set up in SAP master data is entered accurate and timely Schedules and builds the order, coordinating time and shipment details with terminals and refinery; when necessary, will determine best shipping location for product resourcing needs Determines validity of the order, verifying compliance with the master data that governs the transaction Manages order changes or cancellations Prepares and sends response letters for blanket purchase order acknowledgements Tracks all orders to ensure the order and ultimate delivery is made on time and customer is invoiced Resolves all post sale inquiries such as pricing, logistics and shipping documentation issues Communicates with other departments to ensure customer requirements are met Fulfills on-call responsibility on weekly rotation for emergency requests, handling the call to resolution and completing an on-call report the next business day Follows all applicable ISO 9000 processes to ensure company's financial and operational, safety, quality, and integrity requirements are met Special assignments or tasks assigned to the employee by their supervisor, as determined from time to time in their sole and complete discretion.

Requirements

A minimum of one year of experience in sales administration is preferred.
A minimum of a High School Diploma or equivalent is required.
Strong organizational skills; adept at time management and multi-tasking.
Proficient with MS Office Products and applicable mainframe applications (e.g. SAP).
Good interpersonal skills and ability to effectively communicate with others, both written and verbal communication; advanced reading and writing skills with the ability to perform intermediate mathematical calculations.

Nice To Haves

A Bachelors Degree in marketing or business administration is preferred.

Responsibilities

Works closely with one or more marketing sales managers to assist them in managing their territories and product lines
Provides daily customer service to lubricants customers
Ensures that all price requests are approved by VP-Lubricants prior to being submitted to DIG for entry
Maintains customer files and all associated records
Validates current pricing as applicable to Customer Service transactions
Advises Technical Group of data requests affecting customer specifications
Communicates with Credit Department for release or hold of orders
Determines capability of meeting customer special instruction requests and enters and/or updates the information directly into SAP
Verifies orders meet established shipping guidelines and advises customer if changes are needed
Validates customer information set up in SAP master data is entered accurate and timely
Schedules and builds the order, coordinating time and shipment details with terminals and refinery; when necessary, will determine best shipping location for product resourcing needs
Determines validity of the order, verifying compliance with the master data that governs the transaction
Manages order changes or cancellations
Prepares and sends response letters for blanket purchase order acknowledgements
Tracks all orders to ensure the order and ultimate delivery is made on time and customer is invoiced
Resolves all post sale inquiries such as pricing, logistics and shipping documentation issues
Communicates with other departments to ensure customer requirements are met
Fulfills on-call responsibility on weekly rotation for emergency requests, handling the call to resolution and completing an on-call report the next business day
Follows all applicable ISO 9000 processes to ensure company's financial and operational, safety, quality, and integrity requirements are met
Special assignments or tasks assigned to the employee by their supervisor, as determined from time to time in their sole and complete discretion.