Customer Service Specialist

U.S. Venture, Inc.•Cedar Rapids, IA

About The Position

As influential problem solvers, Customer Service Specialist – Offer best in class service and possess a wealth of tire knowledge makes a real difference to our customers. Using your through training on U.S. AutoForce products to solve problems and provide support that keeps our customers informed. We’re looking for someone who possesses these top traits: communication, results-driven, problem solver, patient, and thinks outside the box. Our call center focuses on wholesale distribution (we don't sell directly to the public).

Requirements

Must be at least 18 years of age with a HS Diploma/GED
2 years of related customer service experience
An effective communicator who understands the importance of listening and being empathetic
Strong attention to detail and deadlines
Proficient use of multiple software programs such as Excel, PowerPoint, Word, and related order management systems
Utilize out of the box thinking to problem solve with customers under diverse situations
Ability to read and interrupt data (customer, pricing, availability, etc.)
Ability to work and grow in a fast-paced, high-volume call center environment

Responsibilities

Actively engage and provide best in class service to our customers nationwide
Effectively assess and troubleshoot customer needs
Utilize problem solving skills to resolve customer questions and concerns
Analyze customer and warehouse data to; determine how many times a day a customer gets delivery, warehouse cut off times, and when product can be shipped to the customer
Work in a fast-paced environment to answer high volume of calls
Process customer orders efficiently and in a timely manner
Knowledgeable in 30+ tire brands
Research and provide information on availability, pricing, and applications
May perform special projects or handle specialty areas as assigned
Partner with warehouse operations in regard to product logistics
Partner with Operations and Sales to offer customer and product support.
Use sound judgement when making decisions and thinking through various scenarios
Live our values of High Performance, Caring Relationships, Strategic Foresight, and Entrepreneurial Spirit
Find A Better Way by championing continuous improvement and quality control efforts to identify opportunities to innovate and improve efficiency, accuracy, and standardization
Continuously learn and develop self professionally
Support corporate efforts for safety, government compliance, and all other company policies & procedures
Perform other related duties as required and assigned