Customer Service Specialist

West Shore Home Recruiting • Charlotte, NC

12d • $20 - $22 • Onsite

About The Position

As a Customer Service Specialist at West Shore Home, you will ensure that each interaction with our customers exceeds expectations. You will report directly to the Division Customer Service Manager and work closely with our Division Operations Department, as well.

Requirements

• A passion for building relationships
• A desire to work independently, efficiently, and with high accountability
• A proven track record of success in customer service that exceeds expectations

Responsibilities

• Handle both inbound and make outbound calls each day, establishing long-term relationships with our customer base
• Respond to customer requests (phone, email, website, other company employees) for support due to issues relating to products previously installed.
• Report customer escalations/emergencies directly to the General Manager, Operations Manager and Division Customer Service Manager.
• Order necessary parts through manufacturers and scheduling service visits when needed
• Keep customers aware of any service-related schedule changes.

Benefits

• Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
• 401(k) plans with company match
• HSA plan with company match
• Paid holidays and paid time off (PTO)
• Employee Referral Program
• Employee Discount Program
• Paid training and unlimited professional growth potential

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees