Customer Service Specialist

Aston Carter • Santa Clarita, CA

12d • $26 - $39 • Onsite

About The Position

The Senior Customer Service Specialist acts as the primary liaison between the company and major aerospace customers, overseeing all routine business activities related to customer orders. This role involves processing purchase orders, coordinating schedule changes, offering post-sale support, preparing price quotes, and resolving billing disputes. The ideal candidate will possess strong ERP and Microsoft Office skills, excellent communication abilities, and the capacity to work collaboratively across internal teams to ensure customer satisfaction and efficient order management.

Requirements

• Minimum of 5 years of customer service experience.
• Experience in the aerospace industry.
• ERP system knowledge, preferably AS400 or Oracle.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to work independently and take initiative.

Nice To Haves

• AS/AA degree or equivalent.
• Flexibility to meet diverse customer needs.
• Experience with contracts administration and pricing.

Responsibilities

• Process customer purchase orders efficiently.
• Coordinate schedule changes to meet customer needs.
• Provide comprehensive post-sale support.
• Prepare accurate price quotes for customers.
• Resolve billing disputes promptly and effectively.
• Manage order entry, including from multiple portals.
• Oversee portal management for various customer portals.
• Administer contracts, including long-term agreements and terms and conditions.
• Assist with price estimates and coding as part of a broader scope.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees