Customer Service Specialist

TEKsystems • Troy, NY

5d • $17 - $19 • Onsite

About The Position

We are seeking an energetic and customer-focused Customer Specialist – Outbound to support former customers through proactive outreach and service coordination. This role operates in a fast-paced environment, balances independent work with team collaboration, and requires a positive, outgoing personality.
You will support multiple locations nationwide while managing service requests, customer communication, and scheduling needs to ensure an excellent customer experience.

Requirements

• Strong commitment to providing excellent customer service
• Comfortable working independently while collaborating within a team environment
• Willing and able to learn complex information including products, contracts, and measurements
• Outgoing, energetic, and positive personality — enthusiasm and attitude are key to success
• Strong communication and organizational skills
• Effective problem-solving abilities
• Ability to manage multiple tasks in a fast-paced environment
• High School Diploma or GED required
• Minimum of 1 year of professional work experience
• Basic computer skills, including familiarity with Microsoft Office
• Comfortable handling high call volumes

Nice To Haves

• Previous customer service, call center, retail, inside sales, or outbound calling experience
• Experience using an auto-dialer is preferred

Responsibilities

• Conduct outbound calls to former customers, averaging approximately 50 calls per day
• Support 24 locations nationwide, focusing on 2–3 locations at a time
• Handle service-related requests, including some warm transfers
• Minimal inbound calls; role is primarily outbound
• Complete and manage assigned task lists accurately and efficiently
• Routinely monitor service tickets to ensure customers are assisted promptly
• Respond to service tickets so customers are aware their request is being addressed
• Schedule service technicians while optimizing coverage within a designated area
• Assist walk‑in customers and resolve requests immediately
• Learn and understand company products, contracts, and measurements to answer customer questions with confidence
• Maintain accurate records and clear communication across teams

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees