Customer Service Specialist

Heritage - Crystal Clean LLC•Hoffman Estates, IL

1d•$20 - $23

About The Position

Crystal Clean (CC) is one of the nation’s leading privately held companies in the environmental waste services industry. We are seeking highly motivated individuals with a strong work ethic to join our rapidly growing company. Crystal Clean offers competitive compensation, excellent benefits, and opportunities for advancement. We are willing to provide complete training for this opportunity! Purpose: The Customer Service Specialist uses set company guidelines and procedures to monitor and work the company/customer mailboxes while maintaining strong customer relationships.

Requirements

Adheres to established schedules and deadlines
Ability to effectively interact with other departments and customers
Strong problem-solving skills
Ability to multitask between all duties throughout the day
Excellent written and verbal communication abilities
Present a positive image of Crystal Clean to fellow employees, external contacts, the general public
1-3+ years Customer Service experience required
High school diploma or its equivalent
Proficient in CCMS
Above average typing skills

Responsibilities

Maintain strong customer/internal relationships by: o Having a positive and helpful attitude o Having strong follow up and quick response time o Being able to communicate clearly Company policy and procedure
Receive and answer customer questions regarding Customer Portal/Bill Pay
Timely answer customer inquiries coming in through the Company website and the Customer Svc mailbox, including distribution to the servicing branch
Provide documents requested in the DocRequest mailbox using CCMS, Doclink and RCRA
Provide W-9’s and COI’s to customers upon request
Run activity reports as requested
Email special handling invoices with work orders as needed
Invoice printing/mailing backup
Other duties assigned by management