Customer Service Specialist

Frost Bank • San Antonio, TX

1d

About The Position

It’s about being real when people need you. Are you someone that loves to lend a hand to others and does so with a kind, approachable attitude? Are you passionate about finding solutions to problems and enjoy the freedom of making those decisions? Do you genuinely enjoy helping people and want to be part of making their day better? If so, then the Customer Service Specialist role might be for you! At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services. Who you are: As a Customer Service Specialist , you are our customers’ first line of support in addressing their banking needs from one of our 24/7 contact centers. You’ll answer inbound and outbound calls, identify the issues, and partner with other lines of business to fulfill each request. Our customer’s love talking to real people located here in Texas and you will be a key asset to helping them with the assistance they need. What you’ll do: Once you start, you will complete Frost’s Telephone Customer Service (TCS) training program. This is a 4-week, training course (Monday—Friday, 8 a.m.—5 p.m.), followed by a multi-week training and development program

Requirements

• Flexible availability, including weekends
• Proven commitment to continuous improvement and a high attention to detail
• Excellent written and verbal communication skills
• 1+ years of experience in customer service, sales, or banking
• Experience in a customer contact center setting
• Proficiency in Microsoft computer applications

Nice To Haves

• Completion of at least 30 hours of college coursework
• Bilingual in English and Spanish

Responsibilities

• Answer inbound calls, troubleshoot issues, research accounts, and use multiple tools to fulfill customer requests
• Partner with business lines to find the best solution for each customer. Often this includes discerning the best solution for the customer and will involve independent judgement finding those solutions
• Manage competing priorities to ensure you’re meeting customer needs accurately and efficiently

Benefits

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program + more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees