Customer Service Specialist
Catholic Charities Serving Central Washington•Union Gap, WA
•$17 - $17•Onsite
About The Position
The Customer Service Processing Specialist will assists with basic thrift store functions for St. Vincent Center in Union Gap. These functions include pick-up, receipt, sorting, processing, and display of donations, along with cashiering and general customer assistance. Basic computer skills are required for cashier duties and timecard entry. Schedule: Part-time position, 28 hours per week which may be scheduled anytime during open hours: Monday to Saturday, 9:00am- 7:00pm. Open availability is required.
Requirements
- High School Diploma or GED
- 2 years experience in a related field is desired
- Excellent attendance history
- Ability to exercise excellent judgment
- Solid communication skills
- Ability to work successfully individually, as a team member, with donors and customers
- Valid Washington State drivers license and required minimum liability insurance for WA State
- Employment is conditional upon: Being cleared by criminal background check and fingerprinting when required
- This position normally requires the physical demands of standing, walking, bending, moving, lifting or assisting with lifting 50 pounds on a regular basis and up to 100 pounds on an occasional basis and performing other work requiring physical exertion, talking, and hearing on a regular basis to perform the job requirement. These physical demands are required up to 90% of the time.
Responsibilities
- Receives and/or assists with pick up of donations in accordance with agency policy
- Processes donations according to established procedures
- Displays donations per set guidelines, and as instructed
- Prepares donation receipts
- Assists customers by providing information and purchase assistance
- Provides phone back-up
- Represents the agency by maintaining a professional and pleasant demeanor
- Serve as cashier, accurately tracking purchases, receiving payment from customers, and issuing correct change
- Performs simple data entry tasks related to time keeping
- Complies with agency guidelines relative to computer usage
- Performs janitorial duties according to established standards and as directed
- Contributes to maintaining acceptable overall appearance of store floor, production area and grounds.
- Perform other duties as assigned
- Attends trainings and/or workshops to promote personal and professional development as assigned
- Participates in an annual performance evaluation with the St. Vincent Manager of Operations
Benefits
- WA State Sick Leave- 1 hour for every hour 40 hours worked
- Annual longevity awards begin at 5 years of employment
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
