Customer Service Specialist

Style Netbox•Los Angeles, CA

2d•$33 - $35

About The Position

We are seeking a highly motivated and detail-oriented Customer Service Specialist to join our dynamic team. In this role, you will be the first point of contact for our clients and customers, providing exceptional support and assistance through various channels, including phone, email, and live chat. Our goal is to deliver an outstanding customer experience while addressing inquiries, resolving issues, and ensuring client satisfaction

Requirements

High school diploma or equivalent; additional customer service training or certification is a plus.
Proven experience in a customer service role, preferably in a fast-paced environment.
Excellent verbal and written communication skills with a friendly and professional demeanor.
Strong problem-solving skills with the ability to think critically and act quickly.
Ability to work independently as well as part of a team in a dynamic environment.

Nice To Haves

Familiarity with CRM software and customer service tools is desirable.

Responsibilities

Respond promptly to customer inquiries via phone, email, and live chat.
Assist customers with order placement, modification, and cancellation requests.
Resolve customer complaints and issues by identifying the root cause and providing effective solutions.
Maintain records of customer interactions, transactions, comments, and complaints in the company database.
Provide product knowledge to customers and facilitate a better understanding of our offerings.
Collaborate with other departments to ensure customer satisfaction and product availability.