Irving - Beer/Wine - Customer Service Spec - Part-Time

HEB•Irving, TX

About The Position

Job Summary: As a Customer Service Specialist, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service. You'll stock and properly rotate products on a daily basis, while maintaining all department and safety / sanitation standards. Key Responsibilities & Essential Functions:• Stocking: Stocks and rotates items as needed Assists with inventory control; loads, unloads, and moves product Organizes, cleans, and prepares back area for the night crew and incoming trucks Organizes merchandise on pallets to make the department presentable to the public Ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed Maintains standards in shrink, safety, inventory control, and sanitation Checks shipments for out-of-date and damaged product to ensure freshness and quality of products Builds, stocks, maintains, and takes down store displays Performs Customer Service Assistant duties as needed • Customer Service: Provides superior customer service Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise • Sales: Merchandises product effectively Uses suggestive selling techniques to meet customer needs and build department sales • Food Safety / Sanitation: Cleans and sanitizes sales floor, display cases, prep areas, and equipment Properly handles and maintains the operation of all equipment Complies with departmental SOPs and store operating procedures • Additional Department-Specific Responsibilities / Pre-requisites: Beauty: Knowledge of beauty and cosmetic aids Drugstore / General Merchandise: Prepares tags and signs as needed Entertainment: Knowledge in the audio / video field Knowledge of specialty products, movies, music, electronics, and video games Grocery: Organizes, cleans, and prepares back area for the night crew and incoming trucks Prepares tags and signs as needed Texas Backyard: Basic knowledge of chemical recommendations Basic knowledge of the nursery business and plant recommendations Ability to complete Green Thumb training (H-E-B internal training) The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Requirements

1+ years Experience
Strong customer service skills
Reading and writing skills
Planning and organizing skills
Communication and interpersonal skills
HS Diploma or GED or equivalent
Completion of Company Orientation and Safety Training

Nice To Haves

Knowledge of beauty and cosmetic aids
Prepares tags and signs as needed
Knowledge in the audio / video field
Knowledge of specialty products, movies, music, electronics, and video games
Organizes, cleans, and prepares back area for the night crew and incoming trucks
Prepares tags and signs as needed
Basic knowledge of chemical recommendations
Basic knowledge of the nursery business and plant recommendations
Ability to complete Green Thumb training (H-E-B internal training)

Responsibilities

Stocks and rotates items as needed
Assists with inventory control; loads, unloads, and moves product
Organizes, cleans, and prepares back area for the night crew and incoming trucks
Organizes merchandise on pallets to make the department presentable to the public
Ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed
Maintains standards in shrink, safety, inventory control, and sanitation
Checks shipments for out-of-date and damaged product to ensure freshness and quality of products
Builds, stocks, maintains, and takes down store displays
Performs Customer Service Assistant duties as needed
Provides superior customer service
Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise
Merchandises product effectively
Uses suggestive selling techniques to meet customer needs and build department sales
Cleans and sanitizes sales floor, display cases, prep areas, and equipment
Properly handles and maintains the operation of all equipment
Complies with departmental SOPs and store operating procedures