Customer Service Specialist

FUN.com, Inc.•North Mankato, MN

23d•$18•Hybrid

About The Position

Do you have what it takes to be on the front lines of FUN.com’s customer galaxy? We’re looking for a Customer Service Specialist who can guide customers through questions, resolve issues with calm confidence, and keep every interaction aligned with the FUN.com brand—strong in the Force and steady under pressure. If you thrive in a fast-paced environment, enjoy helping others, and know how to de-escalate even the toughest situations, this role puts you right in the center of the action.

Requirements

Requires education generally equivalent to a high school diploma
Typing speed of 35+ WPM
Proficiency with Microsoft Office Suite
Efficiently navigate a web-based computer system
Remain calm and practice patience while working in a fast-paced environment
Exceptional product knowledge

Nice To Haves

1-2 years of experience in a call center, customer service, retail, or a similar environment
Team leadership
Training experience

Responsibilities

Provide prompt, consistent, and company branded service to our customers in a professional, positive manner
Promptly answer inbound customer calls, online chats, and emails (answer questions about sizing, availability, shipping, offers, returns, etc.)
Follow up with customers regarding oversold items and other pre-shipping issues
Use contact de-escalation techniques with escalated customer situations
Other duties as assigned
Help train and support temporary staff
Oversee temporary staff’s completion of assigned daily tasks (eBay, product recovery, tasking, etc.)
Other Duties and Responsibilities
Promote and demonstrate FUN.com’s core values through words and actions: Focus on the Positive, Be Humble, Embrace Nerdy Goofy Fun, and Never Be Complacent.
Promote and sustain a fun and inclusive work environment where all team members can be their FUN-of-a-kind selves and actively contribute their thoughts, ideas, and work to the continuous improvement of what we do.
Work extended hours including evenings, weekends, and holidays.
Adhere to federal, state, and local laws and regulations and Company policies and procedures (including but not limited policies and procedures related to employment, department operational flow, and health & safety).
Perform other duties as assigned.