Customer Service Specialist

Specialty Appliances LLC•Moore, OK

About The Position

As a Customer Service Specialist, you will serve as a vital link between our laboratory and the dental offices we serve. You will communicate daily with dentists and clinical staff to ensure that every dental prosthetic is crafted exactly to the doctor’s prescription. This role requires a high level of accuracy, a sense of urgency, and a passion for helping others. As a Customer Service Specialist, you will communicate with customers over the phone and through email. It’s important to stay professional, patient, and positive while accurately sharing information about our products and services. You’ll help customers by answering questions about their orders and technical issues, resolving problems, attracting new customers, and promoting our products. You will report directly to the Customer Service Lead.

Requirements

High school diploma, GED equivalency, or currently enrolled
Ability to read, write, speak, and understand English fluently; Spanish speaking is a plus
Highly motivated, well-organized individual who requires minimal direct supervision
Must possess a positive attitude and work well in a team environment
Excellent attention to detail and ability to work quickly with minimal errors
Strong people skills, clear speech, good grammar, and pleasant phone presence
Good at multi-tasking and working with interruptions
Customer service experience utilizing telephone and email correspondence
Ability to operate multiple line phone system, copier, and scanner
Strong computer skills and understanding of computer networks
MS Office experience required
Ability to sit for extended periods
Ability to walk and carry parts, materials, etc. between departments

Nice To Haves

Prior experience in the dental field is a significant plus, though not a requirement for the right candidate.

Responsibilities

Answer phone and route calls to appropriate department/personnel
Answer inquiries about products and services
Provide information to customers regarding ship dates and fabrication timelines
Document customer complaints
Maintain accurate records of customer interactions
Open and maintain customer accounts by recording account information
Manage lab cases that have been placed on hold due to missing information
Receive and process customer payments as needed
Ability to remain calm, courteous, and professional when dealing with all types of people
Safeguard and protect the confidentiality of company and patient information as defined by the company’s Confidentiality Agreement
Follow all safety requirements and wear appropriate PPE as required
Understand how one’s performance can impact the success of the organization and product quality
Assist with other projects as assigned