Customer Service Specialist Fixed Term Contract

DSV • Dublin, OH

1d

About The Position

As a Customer Service Specialist, you will support the day‑to‑day operations of our bonded warehouse and transport services, ensuring both internal and external customers receive a consistently high standard of service. You’ll play a key role in resolving customer queries, coordinating with internal teams, and ensuring operational accuracy, compliance and efficiency.

Requirements

• Strong proficiency in Microsoft Office, especially Excel.
• Solid understanding of customer service competencies with proven experience in customer‑facing roles.
• Able to effectively resolve issues while maintaining a professional and customer‑focused approach.
• Strong communication skills and the ability to work collaboratively across teams.
• Reliable, organised, and committed to meeting service levels and standards.
• Awareness of compliance requirements and ability to follow company procedures.

Nice To Haves

• Logistics experience preferred, but not essential.

Responsibilities

• Coordinating outbound shipments with customers, transport providers, and customs.
• Handling customer queries promptly, professionally, and accurately.
• Maintaining accurate shipment records, reports, and database entries for full traceability.
• Supporting operational teams with customer‑focused solutions and issue resolution.
• Liaising with internal stakeholders to ensure service levels and customer expectations are consistently met.
• Monitoring service performance, escalating delays or issues when necessary.
• Participating in internal meetings and providing input to improve processes and service quality.
• Ensuring all activities comply with company procedures and regulatory requirements.
• Requesting invoices from suppliers and customers and ensuring accuracy of outbound bonded shipments.
• Identifying issues related to bonded warehouse shipments and supporting timely resolution.
• Acting as a key liaison between internal and external customers to maintain high service standards.

Benefits

• Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.
• Enhanced Annual Leave Entitlement from your start, which increases with length of service.
• Bike to Work Scheme.
• Employee counselling, for support with physical and mental wellbeing.
• Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed