CUSTOMER SERVICE SPEC FLOAT - CLINIC -

Access: Supports for Living•Kingston, NY

About The Position

At Access: Supports for Living and our Access: Network partners, we help people live the healthiest and fullest lives possible - and we support our staff in doing the same. Across our family of organizations, team members work in mental health, substance use, disability, employment, housing, and family services, doing meaningful work in a collaborative and respectful environment. We offer supportive leadership, opportunities to learn and grow, competitive benefits, and the chance to build a career with purpose. If you’re looking for work that matters and a team that values what you bring, the Access Network is a great place to be. Customer Service Specialist – Join Our Dynamic Team! Locations: Must be willing to travel between Kingston, NY and Poughkeepsie, NY Are you a people-person who thrives in a fast-paced environment? Do you enjoy helping others, keeping things organized, and juggling multiple tasks like a pro? If so, you might be the perfect fit for our Customer Service Specialist role! What You’ll Be Doing: In this role, you’ll be the friendly face and voice of our community counseling center. Your day will be varied, exciting, and impactful! Responsibilities include: Helping clients: Registering new clients, verifying insurance, collecting co-pays, and scheduling appointments. Answering calls & emails: Directing calls, taking messages, and keeping everyone in the loop. Keeping records in order: Scanning, filing, archiving, and managing electronic healthcare records. Supporting your team: Completing other duties as needed to keep our center running smoothly. Who You Are: We’re looking for someone who is: Experienced: At least 1 year in a clerical support role. Tech-savvy: Comfortable with Microsoft Word, Excel, Outlook and electronic health records. Organized & proactive: Excellent communication, customer service, and multitasking skills. Multilingual: Bilingual in English & Spanish? That’s a big plus! Flexible: Ready and willing to travel between Kingston and Poughkeepsie. Daily Tasks You’ll Rock: Answering calls and emails Faxing and mail processing Collecting co-pays Scheduling appointments Registering new clients Extra Support You’ll Provide: Assist with additional assignments as needed – because teamwork makes the dream work! Education & Experience: High School Diploma or GED required. Physical Requirements: Sit or stand at a computer for long periods Work in an open-space floor plan Move around the office and follow clients as needed Work closely with co-workers (within 3 feet) Navigate tight spaces Occasionally lift 25+ pounds Come join a team that values your energy, dedication, and passion for helping others! An Equal Opportunity Employer, including disability and Veterans