242CSS - Customer Service Specialist

Spectra Metals Sales•Raleigh, NC

23d

About The Position

The Customer Service Specialist is responsible for delivering outstanding support and service to our customers. In this role, you will act as the primary point of contact—responding to inquiries, resolving issues, and ensuring a positive and seamless customer experience. You will build strong product knowledge, troubleshoot concerns, manage orders, and actively contribute to customer satisfaction and retention. This position also includes opportunities to support sales-related initiatives, such as ensuring customers are purchasing the full product offering, identifying new business opportunities, and maintaining ongoing relationships with existing accounts.

Requirements

High school diploma or GED required
1–2 years of customer service experience (call center, retail, administrative support, or similar roles)
Basic computer proficiency, including ability to work in CRM systems and Microsoft Office
Strong written and verbal communication skills
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Customer service mindset – strong desire to help customers and provide outstanding support
Active listening skills – ability to understand customer needs and respond appropriately
Problem-solving abilities – capable of assessing issues and offering effective solutions
Professional communication – clear, courteous, and confident communication with customers
Attention to detail – accuracy in documenting interactions and processing orders
Adaptability – comfortable learning new systems, products, and procedures
Team collaboration – able to work effectively with internal teams (sales, operations, etc.)
Time management – ability to prioritize and meet deadlines
Sales awareness – comfortable identifying upsell opportunities and supporting business growth

Responsibilities

Serve as the main point of contact for customer inquiries via phone, email, or other communication channels
Actively listen to customers, assess needs, and provide accurate and timely solutions
Troubleshoot and resolve customer complaints or technical issues
Maintain a professional, positive, and customer-focused attitude in all interactions
Accurately document customer interactions and resolutions in the system
Develop a strong understanding of company products, services, policies, and processes
Assist customers with order processing, product guidance, and service support
Identify opportunities to improve internal processes and enhance the customer experience
Ensure customers are purchasing the appropriate product mix based on their needs
Identify and pursue new business opportunities within existing and potential customer accounts
Support upselling and cross-selling efforts to drive additional revenue
Maintain strong, long-term relationships through exceptional service
Help strengthen customer loyalty and retention